Drop-off On-Time Performance (OTP) measures the quality of provider service, comparing actual to customer-requested drop-off time for trips scheduled with an appointment time. Trips are considered on-time if they are no more than 30 minutes early, and no later than the appointment time.

Service Delivered measures the percentage of scheduled buses that are actually provided during peak hours. This dataset covers data between 2015 and 2019. For data from 2020 on, use https://data.ny.gov/Transportation/MTA-Bus-Service-Delivered-Beginning-2020/2e6s-9gpm.

Wait Assessment measures how regularly trains are spaced during peak hours at selected timepoints on each line.

This dataset lists all LIRR trains that are delayed, with information on whether a train is cancelled, partially cancelled, or late (in a rounded number of minutes), the train number, and the branch the train operates on. For the cause of delays, use dataset https://data.ny.gov/Transportation/MTA-LIRR-Delays-Beginning-2010/e32g-kbe9, which is updated monthly.

This dataset lists all causes of delays on Metro-North that results in a train is cancelled, terminated, substituted by bus service, or late (in a rounded number of minutes). The specific delay cause category, the train number, and the branch the train operates on are also provided.

This dataset lists all LIRR trains that are delayed, with information on whether a train is cancelled, partially cancelled, or late (in a rounded number of minutes), the specific delay cause category, the train number, and the branch the train operates on. For data released daily, though without the cause of delays, use dataset https://data.ny.gov/Transportation/MTA-LIRR-Delay-Verification-Beginning-2010/wkbk-y3dt/about_data.

On-Time Performance (OTP) determines how frequently a commuter train arrives at its final destination within 5 minutes and 59 seconds of its scheduled time.

Mean Distance Between Service Interruptions is the average distance traveled by a bus between all delays and/or inconveniences to customers.

Wait Assessment measures how evenly buses are spaced. This dataset covers data between 2015 and 2019. For data from 2020 on, use https://data.ny.gov/Transportation/MTA-Bus-Wait-Assessment-Beginning-2020/swky-c3v4.

Mean Distance Between Failures represents the number of miles a rail car travels before a mechanical failure makes the train arrive at its final destination more than 5 minutes and 59 seconds later than scheduled. This measures the reliability of equipment in revenue service.

Drop-off On-Time Performance (OTP) measures the quality of provider service, comparing actual to customer-requested drop-off time for trips scheduled with an appointment time. This dataset uses the old methodology in which trips were considered on-time if they arrived at the drop-off location no more than five minutes after the requested time. The Drop-off On-Time Performance dataset with the new methodology can be found at https://data.ny.gov/Transportation/MTA-NYCT-Paratransit-Drop-off-On-Time-Performance-/nxai-wcbd/

Wait Assessment measures how evenly buses are spaced. This dataset covers data from 2020 and on. For data between 2015 and 2019, use dataset https://data.ny.gov/Transportation/MTA-Bus-Wait-Assessment-2015-2019/bmix-dpzc.

Additional Platform Time (APT) is the estimated average extra time that customers spend waiting on the platform for a train, compared with their scheduled wait time.

Additional Train Time (ATT) is the estimated average extra time that customers spend onboard a train, compared to the time they would have spent onboard a train if trains were running according to schedule.

Additional Journey Time (AJT) is the estimated average extra time that customers spend on their journey, compared with the scheduled time. It is the sum of the additional time spent waiting on platforms (APT) and the additional time spent onboard a train (ATT).

Journey Time is the average total time a customer spends on their journey waiting for and riding a specific train line.

Customer Journey Time Performance (CJTP) is the estimated percentage of rider trips that are completed within 5 minutes of their scheduled time.

These measures are estimated for each individual train a customer uses in their journey, also known as an unlinked trip, not all trains in their journey combined.

This dataset covers data between 2015 and 2019. For data from 2020 on, use dataset https://data.ny.gov/Transportation/MTA-Subway-Customer-Journey-Focused-Metrics-Beginn/4apg-4kt9.

This dataset lists all Metro-North trains that are delayed, defined as those that are canceled, terminated, substituted by bus service during unplanned circumstances, or arrive at their destination with a delay of a specified number of minutes, the train number, and the branch the train operates on.

Additional Bus Stop Time is the average time that customers spend waiting at a stop beyond their scheduled wait time.

Additional Travel Time is the average time customers spend onboard a bus beyond their scheduled travel time.

Customer Journey Time Performance is the percentage of customers whose journeys are completed within 5 minutes of their scheduled time.

This dataset covers data between 2017 and 2019. For data from 2020 on, use https://data.ny.gov/Transportation/MTA-Bus-Customer-Journey-Focused-Metrics-Beginning/wrt8-4b59/about_data.

Additional Platform Time (APT) is the estimated average extra time that customers spend waiting on the platform for a train, compared with their scheduled wait time.

Additional Train Time (ATT) is the estimated average extra time that customers spend onboard a train, compared to the time they would have spent onboard a train if trains were running according to schedule.

Additional Journey Time (AJT) is the estimated average extra time that customers spend on their journey, compared with the scheduled time. It is the sum of the additional time spent waiting on platforms (APT) and the additional time spent onboard a train (ATT).

Journey Time is the average total time a customer spends on their journey waiting for and riding a specific train line.

Customer Journey Time Performance (CJTP) is the estimated percentage of rider trips that are completed within 5 minutes of their scheduled time.

These measures are estimated for each individual train a customer uses in their journey, also known as an unlinked trip, not all trains in their journey combined.

This dataset covers data from 2020 and on. For data between 2015 and 2019, use dataset https://data.ny.gov/Transportation/MTA-Subway-Customer-Journey-Focused-Metrics-2015-2/r7qk-6tcy.

Additional Bus Stop Time is the average time that customers spend waiting at a stop beyond their scheduled wait time.

Additional Travel Time is the average time customers spend onboard a bus beyond their scheduled travel time.

Customer Journey Time Performance is the percentage of customers whose journeys are completed within 5 minutes of their scheduled time.

This dataset covers data from 2020 and on. For data between 2017 and 2019, use dataset https://data.ny.gov/Transportation/MTA-Bus-Customer-Journey-Focused-Metrics-2017-2019/8mkn-d32t.

Service alerts in the MTA system are generated to inform passengers of both scheduled and unscheduled events that affect the transit network. These events can range from planned maintenance and construction activities to unexpected incidents such as accidents, track maintenance or planned work and more. The process of creating alerts involves the continuous monitoring of the transit system, including station locations, track statuses, and external factors that might impact service. When a potential disruption is identified, an alert is generated to provide passengers with timely and accurate information about how their travel might be affected.

This dataset combines Key Performance Indicator data that was reported starting with the creation of the MTA Stat performance metric dashboard in 2008 through 2021. Most of the metrics in the dataset available elsewhere on the open data portal.