Pickup On-Time Performance (OTP) measures the quality of provider service, comparing actual to promised pickup time. Trips are considered on-time if they arrive no more than 20 minutes after the promised time. This dataset also includes trips that arrive within 15 and 30 minutes of the promised time.

Mean Distance Between Failures represents the number of miles a rail car travels before a mechanical failure makes the train arrive at its final destination more than 5 minutes and 59 seconds later than scheduled. This measures the reliability of equipment in revenue service.

Max Ride Time Performance presents the percentage of trips performed with Access-A-Ride’s established max ride time standards between 2018 and 2023. This dataset is now retired as this metric can be calculated from MTA NYCT Paratransit Ride Time (https://data.ny.gov/Transportation/MTA-NYCT-Paratransit-Ride-Time-Beginning-2017/wtm4-vjm7/).

Service Delivered measures our ability to deliver the amount scheduled service and capacity versus actual service. It details the number of trains that actually ran, and the number of trains that were canceled or terminated.

Terminal On-Time Performance measures the percentage of trains arriving at their destination terminals as scheduled. This dataset covers data between 2015 and 2019. For data from 2020 on, use dataset https://data.ny.gov/Transportation/MTA-Subway-Terminal-On-Time-Performance-Beginning-/vtvh-gimj.

This dataset lists all causes of delays on Metro-North that results in a train is cancelled, terminated, substituted by bus service, or late (in a rounded number of minutes). The specific delay cause category, the train number, and the branch the train operates on are also provided.

Ride Time measures customer trip duration. Actual vs. Scheduled presents travel time variance, Average Travel Time presents the average actual trip duration, and Max Ride Time by trip distance category.

On-Time Performance (OTP) determines how frequently a commuter train arrives at its final destination within 5 minutes and 59 seconds of its scheduled time.

Terminal On-Time Performance measures the percentage of trains arriving at their destination terminals as scheduled. This dataset covers data from 2020 and on. For data between 2015 and 2019, use dataset https://data.ny.gov/Transportation/MTA-Subway-Terminal-On-Time-Performance-2015-2019/f6rf-2a3t.

Drop-off On-Time Performance (OTP) measures the quality of provider service, comparing actual to customer-requested drop-off time for trips scheduled with an appointment time. Trips are considered on-time if they are no more than 30 minutes early, and no later than the appointment time.

This dataset lists all LIRR trains that are delayed, with information on whether a train is cancelled, partially cancelled, or late (in a rounded number of minutes), the train number, and the branch the train operates on. For the cause of delays, use dataset https://data.ny.gov/Transportation/MTA-LIRR-Delays-Beginning-2010/e32g-kbe9, which is updated monthly.

This dataset lists all LIRR trains that are delayed, with information on whether a train is cancelled, partially cancelled, or late (in a rounded number of minutes), the specific delay cause category, the train number, and the branch the train operates on. For data released daily, though without the cause of delays, use dataset https://data.ny.gov/Transportation/MTA-LIRR-Delay-Verification-Beginning-2010/wkbk-y3dt/about_data.

Wait Assessment measures how regularly trains are spaced during peak hours at selected timepoints on each line.

Service Delivered measures the percentage of scheduled buses that are actually provided during peak hours. This dataset covers data from 2020 and on. For data between 2015 and 2019, use dataset https://data.ny.gov/Transportation/MTA-Bus-Service-Delivered-2015-2019/tw28-zvtk.

This dataset provides data on how fast buses are traveling between pairs of subsequent timepoints (the major stops on a bus route) for every bus route in the system. It will provide the average speed in miles per hour between pairs of timepoints, the average travel time in minutes, the road distance in miles, and the number of bus trips for each bus route aggregated by month, day of the week, and hour of day. It also provides the type of bus trip (Local, Limited, SBS, Express, School), the borough of the bus route, the names of the timepoints, their coordinates, and the stop sequence order of the first two timepoints in a pair.

On-Time Performance (OTP) determines how frequently a commuter train arrives at its final destination within 5 minutes and 59 seconds of its scheduled time.

Service Delivered measures the percentage of scheduled buses that are actually provided during peak hours. This dataset covers data between 2015 and 2019. For data from 2020 on, use https://data.ny.gov/Transportation/MTA-Bus-Service-Delivered-Beginning-2020/2e6s-9gpm.

Wait Assessment measures how regularly trains are spaced during peak hours at selected timepoints on each line.

Mean Distance Between Failures represents the number of miles a rail car travels before a mechanical failure makes the train arrive at its final destination more than 5 minutes and 59 seconds later than scheduled. This measures the reliability of equipment in revenue service.

Mean Distance Between Service Interruptions is the average distance traveled by a bus between all delays and/or inconveniences to customers.

Wait Assessment measures how evenly buses are spaced. This dataset covers data between 2015 and 2019. For data from 2020 on, use https://data.ny.gov/Transportation/MTA-Bus-Wait-Assessment-Beginning-2020/swky-c3v4.

This dataset lists all Metro-North trains that are delayed, defined as those that are canceled, terminated, substituted by bus service during unplanned circumstances, or arrive at their destination with a delay of a specified number of minutes, the train number, and the branch the train operates on.