This dataset includes the number of trips scheduled to run on the Staten Island Railway for different periods of time in each month based on the timetable in effect.

This dataset reflects the number and percentage of subway trains delayed per weekday based on scheduled service, broken down into specific delay categories.

Mean Distance Between Failures reports how frequently train mechanical problems cause delays by month and subway car class. It is the main indicator for subway car reliability used at NYCT and is used to compare performance over time and across different subway car types. Only a small proportion of subway delays are due to malfunctioning trains.

On-Time Performance (OTP) measures the percentage of trains arriving at their destination terminals as scheduled. While the main measure for OTP excludes delays caused by trains held for connections with the Staten Island Ferry, OTP including boat delays is also included. The dataset also includes the number of on-time trips and delayed trips per month (both including and excluding boat delays), the number of scheduled trips, incomplete trains per month, and the percent of trains that are completed per month.

Major Incidents are unplanned incidents that delay 50 or more trains, which cause the most disruption to customers. This dataset covers data between 2015 and 2019. For data from 2020 on, use dataset https://data.ny.gov/Transportation/MTA-Subway-Major-Incidents-Beginning-2020/j6d2-s8m2.

Customer Experience is the percentage of valid trips and no-show trips that meet all four separate measurable established standards for quality of provider service (Pick-up OTP, Drop-off OTP, Max Ride Time, Provider No-Show).

Service Delivered measures our ability to deliver the amount scheduled service and capacity versus actual service.

Service Reliability metrics evaluate the LIRR’s ability to deliver timely and effective service to its customers. Included in these metrics are: Major Incidents, 4m to 6m Train Delays, Average Delay per Late Train, Number of Trains Over 15 Minutes Late, Number of Short Trains, Low Adhesion Delays.

Mean Distance Between Failures reports how frequently train mechanical problems cause delays.

This metric measures the frequency with which primary providers do not arrive at the pick-up location within 30 minutes of the promised time and the trip is not provided.

Major Incidents are incidents that delay 50 or more trains, which cause the most disruption to customers. This dataset covers data from 2020 and on. For data between 2015 and 2019, use dataset https://data.ny.gov/Transportation/MTA-Subway-Major-Incidents-2015-2019/ereg-mcvp.

Service Delivered measures the percentage of scheduled trains that are actually provided during peak hours on weekdays (7 AM to 10 AM and 4 PM to 7 PM) and weekends (10 AM to 6 PM) for a given month. This dataset covers data between 2015 and 2019. For data from 2020 on, use dataset https://data.ny.gov/Transportation/MTA-Subway-Service-Delivered-Beginning-2020/bg59-42xi.

This dataset is of major incidents on the LIRR, which are defined as events that lead to ten or more trains that are delayed by more than 5 minutes 59 seconds, canceled, or terminated.

Mean Distance Between Failures reports how frequently bus mechanical problems cause delays.

Service Reliability metrics evaluate MNR’s ability to deliver timely and effective service to its customers. Included in these metrics are: Service Type, Major Incidents, 4m to 6m Train Delays, Average Delay per Late Train, Number of Trains Over 15 Minutes Late, Number of Short Trains.

This deprecated dataset contains information on LIRR Systemwide Delays using reporting categories that were active from 2015 to 2022. More up-to-date and granular information on LIRR Delays can be found at data.ny.gov/d/e32g-kbe9.

Bus Speeds measure how quickly buses travel along their routes. This dataset covers data between 2015 and 2019. For data from 2020 on, use https://data.ny.gov/Transportation/MTA-Bus-Speeds-Beginning-2020/6ksi-7cxr.

Bus Speeds measure how quickly buses travel along their routes. This dataset covers data from 2020 and on. For data between 2015 and 2019, use dataset https://data.ny.gov/Transportation/MTA-Bus-Speeds-2015-2019/cudb-vcni.

This dataset is of major incidents on Metro-North, which are defined as events that lead to ten or more trains that are delayed by more than 5 minutes 59 seconds, canceled, or terminated.

Drop-off On-Time Performance (OTP) measures the quality of provider service, comparing actual to customer-requested drop-off time for trips scheduled with an appointment time. Trips are considered on-time if they are no more than 30 minutes early, and no later than the appointment time.