The Customer Service Response Index tracks utility performance and identifies the current level of customer service and responsiveness delivered by each utility service provider under the Commission’s jurisdiction with respect to consumer complaints filed with the Commission.

Quarterly snapshot of residential collection data submitted by New York State’s ten largest distribution utility companies.

This dataset contains program, portfolio, and participant data from the New York State Clean Energy Dashboard (https://www.nyserda.ny.gov/Researchers-and-Policymakers/Clean-Energy-Dashboard/View-the-Dashboard). The Clean Energy Dashboard aggregates budgets and benefits progress data across dozens of programs administered by NYSERDA and utilities. The Clean Energy Dashboard features most of the programs and initiatives that contribute significantly to New York State’s aggressive clean energy goals while tracking progress against both utilities’ and New York State’s targets.

The New York State Energy Research and Development Authority (NYSERDA) offers objective information and analysis, innovative programs, technical expertise, and support to help New Yorkers increase energy efficiency, save money, use renewable energy, and reduce reliance on fossil fuels. To learn more about NYSERDA’s programs, visit https://nyserda.ny.gov or follow us on X, Facebook, YouTube, or Instagram.

The NYSERDA-funded Integrated Energy Data Resource (IEDR) provides a single statewide platform to securely collect, integrate, analyze, and make accessible a large and diverse set of energy-related information from New York's electric, gas, and steam utilities and other sources. Useful access to useful energy data provided by the IEDR enables analyses that informs investment decisions, identifies operational inefficiencies, monitors the effectiveness of policy objectives, promotes innovation, and encourages new business models.

The IEDR includes analytic tools to enable energy stakeholders to design and run useful queries and calculations that can operate across all data types in the IEDR. Those tools' number and functionality should increase over time to align with, and support the use cases, that become operational as part of the IEDR. Additionally, relational information that describes the relationships among the various data elements in the IEDR materially affects the depth potential of users' ability to find, analyze, and generate useful information. User access to the IEDR data and analytic tools will be governed by the access controls that reflect and align with each type of user's legitimate needs while preventing unwarranted access to information that does not serve those legitimate needs.

Public, utility-managed, and commercial datasets processed by the platform and made available or planned to be made available to approved users in various forms include:
• Feeder and sub-feeder hosting capacity
• Installed and queued DER projects
• Utility Rates and Tariffs
• Customer billing and usage
• Aggregated building usage
• Disadvantaged Community Characteristics
• Land, Parcel, and Terrain attributes

The New York State Energy Research and Development Authority (NYSERDA) offers objective information and analysis, innovative programs, technical expertise, and support to help New Yorkers increase energy efficiency, save money, use renewable energy, accelerate economic growth, and reduce reliance on fossil fuels. To learn more about NYSERDA’s programs, visit nyserda.ny.gov or follow us on X, Facebook, YouTube, or Instagram.